Shipping Protection & Tipping Policy

At our shop, we are committed to delivering a seamless, satisfying shopping journey for every customer. To let you fully customize your order according to your needs, we provide two optional add‑on services available at checkout.

1. Fully Voluntary Add‑On Services

Both Shipping Protection and service tips are entirely optional and never mandatory charges. While these services are pre‑selected at checkout, you may deselect them at any time before completing your purchase. These fees will only be included in your final order total if you keep the selections unchanged.

  • Shipping Protection: An optional safeguard that covers your package against loss, physical damage, or in‑transit theft while your parcel is en route.
  • Service Tipping: A voluntary gesture to express gratitude to our order fulfillment and customer support staff for their service.

2. Full Shipping Protection Terms

Should Shipping Protection remain enabled for your order, your shipment will be covered for eligible mishaps occurring solely during transit. For complete coverage scope, exclusions, claim procedures and liability limits, please review our full policy page via this link: https://pawnitopets.com/products/123123shipping‑protection

3. Refund Policy for Voluntary Add‑Ons

Your satisfaction is our top priority. If Shipping Protection or a service tip was included with your order and you later change your mind, we offer unconditional full refunds for these add‑on charges with no extra inquiries required.

We will expedite all refund requests promptly, even if your order has already been dispatched from our warehouse. Whether these services were carried over from the pre‑selected checkout setting or you simply reconsidered after placing your order, you qualify for a complete refund of these voluntary fees.

4. Ways to Reach Our Support Team

For refund applications regarding Shipping Protection or service tips, or if you have any related inquiries, please get in touch with our support team via the contact methods listed on our Contact Us page:

  • SMS / Phone Call: +1 (828) 276‑3766
  • Email: support@pawnitopets.com

Our dedicated customer service team will respond and resolve your concerns as quickly as possible to guarantee a stress‑free shopping experience.