Shipping Protection & Tipping Policy
Shipping Policy
At PAVQELU, we believe filling your home with reliable, practical, and high-quality pet supplies should feel simple and worry-free — not only in the products you choose, but also in how they are delivered to your door.
This Shipping Policy explains how orders are prepared, shipped, and delivered.
Our Shipping Philosophy
PAVQELU is a modern pet essentials brand created for effortless, practical, and reliable living with your pets.
To reduce excess storage, overproduction, and unnecessary waste, many of our items may ship from international fulfillment centers across the world.
Smart Routing: Your order may be dispatched from an available warehouse based on product availability and your delivery destination.
Multiple Shipments: If you order different items, they may occasionally arrive in separate packages if they are sourced from different specialized warehouses.
1. Processing Time & Shipping Fee
Every PAVQELU order is prepared with care.
Order Processing Time:
Please allow 1–2 business days for order verification, quality inspection, and packaging before shipment.
Peak Periods / Holidays / Promotions:
During high-demand seasons, processing may take up to 3 business days.
Shipping Fee:
We offer simple and affordable shipping options for our customers.
-
Orders Under $50: A flat shipping fee of $5.99 applies.
-
Orders of $50 or More: Enjoy FREE Standard Shipping.
Shipping fees and any applicable discounts will be displayed at checkout before payment.
2. Estimated Delivery Times
Because our products are fulfilled through global logistics partners, delivery times may vary by location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–10 business days |
| Canada / UK / Australia | 10–15 business days |
| Rest of World | 15–20 business days |
Delivery times are estimates only and are not guaranteed delivery dates.
We appreciate your patience — carefully selected pet products and reliable delivery take time.
3. Order Tracking
Once your order ships, you will receive a confirmation email with tracking details.
Please note:
-
Tracking information may take 1–3 business days to update after shipment.
-
Temporary delays in tracking updates do not mean your package is lost.
-
Tracking may pause while your package is moving between facilities or clearing customs.
You can track your order here:
4. Customs, Duties & Taxes
International orders may be shipped DDU — Delivered Duty Unpaid, where applicable.
This means:
-
Customs duties, taxes, or import fees may be the responsibility of the customer, depending on applicable laws and the terms displayed at checkout.
-
PAVQELU is not responsible for delays caused by customs clearance beyond our control.
-
Customs charges vary by country or region.
-
Additional import charges may apply depending on local regulations and shipment details.
5. Order Changes & Cancellations
Orders are processed promptly to help ensure timely delivery.
If you need to update your shipping address or cancel your order, please contact us at:
Email: support@pavqelu.com
Please contact us within 12 hours of placing your order.
Once processing has begun, changes or cancellations can no longer be guaranteed.
6. Lost or Damaged Packages
Your satisfaction matters to us.
Damaged Items
If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery, with a clear photo or video of the damaged item.
Please email us at:
We will review the issue and help arrange a suitable solution.
The recommended reporting period does not limit your rights under applicable consumer protection laws.
Lost Packages
If your tracking shows "Delivered" but you cannot find your package, please:
-
Check with neighbors or household members.
-
Check around your mailbox, porch, front desk, mailroom, or delivery area.
-
Contact the shipping carrier or local courier to request additional delivery information.
-
Contact our customer support team for assistance.
PAVQELU will provide available tracking information and assist with the investigation.
Refunds or replacements for missing packages will be assessed according to the delivery circumstances and applicable consumer protection laws.
7. Contact Us
If you have any questions about shipping, feel free to reach out to us at:
Brand: PAVQELU
Website: https://pavqelu.com
Email: support@pavqelu.com
Phone: (516) 529-0723
Company Name: MOME HONGKONG LIMITED
Business Address:
MOME HONGKONG LIMITED
UNIT 2104, 21/F., MONGKOK COMMERCIAL CENTRE,
16 ARGYLE STREET, MONG KOK,
HONG KONG